top of page
kiara care space logo .png

Terms & Conditions


The following Terms and Conditions (the "Agreement") govern your access and use of Kiara, a service and trading name of Karol Xtudios, operating as a sole trader in London, United Kingdom (the "Company").

All billing, invoices, and official correspondence will be issued under Karol Xtudios. As such, you may receive invoices, receipts, or other communications branded as Karol Xtudios.

​

By accessing or using the Platform, you are entering into this Agreement with Karol Xtudios, trading as Kiara. You should read this Agreement carefully before starting to use the Platform. If you do not agree to be bound by these Terms, you must not access the Platform.

When the terms "we", "us", "our" or similar are used in this Agreement, they refer to Karol Xtudios, trading as Kiara.

 

1. Services and Professionals

​

The Platform may be used to connect you with an independent professional (the “Provider”) who may be a licensed therapist, counsellor, psychologist, social worker, coach, or other recognised professional, depending on their qualifications and jurisdiction (“Professional Services”).

We require all Providers offering Professional Services through the Platform to be appropriately trained, credentialed, and experienced in their field. The specific qualifications and standards may differ depending on country and professional regulations.

The Providers are independent contractors and are not employees, agents, or representatives of Karol Xtudios or Kiara. The Platform’s role is limited to facilitating access to Providers. Karol Xtudios does not itself provide therapy, counselling, or healthcare services, and is not a healthcare provider.

If you feel that the Professional Services provided do not meet your needs, you may request to be matched with a different Provider through the Platform. Please note that availability may vary depending on licensure requirements, location, and scheduling.

While we hope that Professional Services will be beneficial to you, you understand and agree that:

​

  • They may not be the appropriate solution for all needs or situations.
     

  • They are not a substitute for in-person therapy, medical treatment, or crisis support.
     

  • The Platform is not suitable for emergency use, including suicidal thoughts, self-harm, or harm to others. If you are in crisis, you must immediately call your local emergency number or use appropriate crisis services in your area.
     

The Platform is not intended for:

​

  • Official diagnoses requiring in-person evaluations.
     

  • Court-ordered therapy or legal documentation.
     

  • Medical prescriptions or treatment decisions.
     

You must not disregard or delay seeking in-person care from a doctor or other qualified professional because of information or advice received through the Platform.

​

2. Privacy and Security

​

Protecting your personal information is very important to us. Any information you provide through the Platform is handled in accordance with our Privacy Policy, which explains how we collect, use, store, and safeguard your data.

By using the Platform, you also agree to the terms of our Privacy Policy, which is incorporated into and forms part of this Agreement.

We take reasonable technical and organisational measures to protect your information, but you understand and acknowledge that no online platform can be guaranteed to be completely secure. By using the Platform, you accept this risk.

If you have questions about how your data is processed, you can contact us at:

​

If you are based in the United Kingdom or the European Union, you have rights under the UK GDPR/EU GDPR, including the right to access, correct, or delete your personal information, and the right to lodge a complaint with the Information Commissioner’s Office (ICO) or your local data protection authority.

 

3.Intellectual Property

​

All content, features, and functionality available through the Platform — including but not limited to text, graphics, logos, icons, images, videos, digital products, and software (collectively, the “Kiara Intellectual Property”) — are the property of Karol Xtudios, its licensors, or its content providers, and are protected by copyright, trademark, and other intellectual property laws.

“Kiara”, “Karol Xtudios”, and related names, logos, product and service names, and designs are trademarks or trading names of Karol Xtudios. You may not use these marks without our prior written permission. All other trademarks appearing on the Platform are the property of their respective owners.

Subject to your compliance with these Terms, Karol Xtudios grants you a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform and its content solely for your personal, non-commercial use.

You agree not to:

​

  • Copy, reproduce, distribute, or create derivative works from the Platform or its content without prior written consent.
     

  • Use any of the Platform’s content for commercial purposes or public display.
     

  • Attempt to modify, reverse engineer, or exploit any part of the Platform.
     

Any rights not expressly granted under this Agreement are reserved by Karol Xtudios.

 

4. Subscriptions, Payments, and Billing


Subscriptions may be offered on a weekly, monthly, quarterly, or other recurring basis, depending on the options made available at the time of purchase. Your subscription will continue and automatically renew on the billing schedule you select, unless cancelled in accordance with these Terms.

By choosing a recurring subscription, you acknowledge that the service involves recurring payments and you accept responsibility for all recurring charges until cancellation. Payments are processed on behalf of Kiara by Karol Xtudios. Therefore, you may see Karol Xtudios listed on your invoices, receipts, or bank statements.

​

  • Payment must be made using valid and authorised payment methods.
     

  • If payment cannot be processed, access to the services may be suspended until the issue is resolved.
     

  • You are responsible for ensuring your payment details are accurate and up to date.
     

You can cancel your subscription at any time. To avoid being charged for the next billing cycle, you must cancel before your renewal date.

Unless otherwise stated, unused sessions or credits do not roll over to the next billing cycle. All sessions or entitlements must be used within the period of the subscription in which they are provided.

We reserve the right to change subscription plans, adjust pricing, or introduce new fees. Any changes will be communicated in advance, and you will have the option to cancel if you do not agree to the updated terms.

 

Online Store Purchases


In addition to subscriptions, the Platform may also offer products and resources for sale through our online store. These may include digital items (such as downloadable resources or guides) and/or physical products.

  • Pricing: All prices are listed in the currency stated at checkout and include applicable taxes where required. We reserve the right to update pricing at any time.
     

  • Payment: Full payment must be received before your order is processed. Payments are handled securely through authorised third-party payment processors on behalf of Karol Xtudios.
     

  • Digital Products: Digital downloads are delivered electronically. By purchasing, you acknowledge that once access to the digital content has been provided, you lose your legal right to cancel under the Consumer Contracts Regulations 2013. Refunds are only available if the product is defective or cannot be accessed.
     

  • Physical Products (if applicable): Physical items will be shipped to the address you provide. Estimated delivery times are shown at checkout, but may vary. If your product arrives faulty or damaged, please contact us within 14 days for a replacement or refund in line with the Consumer Rights Act 2015.
     

  • Returns: For physical items, you have a legal right to cancel your order within 14 days of receiving the goods, provided the item is unused and in its original condition. Return shipping costs are your responsibility unless the item is faulty or incorrect.
     

  • No Resale: All products, whether digital or physical, are for personal use only and may not be resold, copied, or redistributed without our permission.


 

5. Session Use and Cancellations


When booking sessions with a Provider, you agree to attend at the scheduled time.

​

  • If you cancel less than 24 hours before your appointment or do not attend, a late cancellation or no-show fee may apply.
     

  • Repeated cancellations or missed sessions may affect your ability to continue using the Platform.
     

Sessions must be used within the billing cycle and cannot be carried forward unless expressly stated otherwise in writing. In exceptional circumstances (such as illness or travel), you may request flexibility, which will be considered at the sole discretion of the Company.

 

6. User Responsibilities


By using the Platform, you confirm and agree that:

  • You are legally able to consent to receive services, or have obtained parental/guardian consent where required.
     

  • You will provide accurate, current, and complete information when registering and throughout your use of the Platform.
     

  • You are responsible for safeguarding your account details and password, and for all activity carried out under your account.
     

  • You will not use the Platform for unlawful, abusive, or harmful purposes, including but not limited to:
     

    • Harassment or threats,
       

    • Uploading malicious code or software,
       

    • Infringing intellectual property rights,
       

    • Promoting third-party goods or services without permission,
       

    • Violating local, national, or international law.
       

You agree to use the Platform for your own personal purposes only and not on behalf of any other person or organisation.

You agree to indemnify and hold harmless Karol Xtudios (trading as Kiara) from any claims, damages, liabilities, or expenses arising from your misuse of the Platform or breach of this Agreement.

 

7. Limitation of Liability


To the maximum extent permitted by law, Karol Xtudios (trading as Kiara), its affiliates, directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Platform or services.

Our total aggregate liability for any claim relating to this Agreement, the Platform, or the services provided shall not exceed the total amount paid by you to us in the 12 months preceding the claim.

Nothing in these Terms limits or excludes liability for:

​

  • Death or personal injury caused by negligence,
     

  • Fraud or fraudulent misrepresentation,
     

  • Any matter which cannot legally be excluded under applicable consumer protection laws.

​

8. Disclaimers


The Platform and the services provided are offered “as is” and “as available” without warranties of any kind, whether express or implied.

We do not guarantee that:

  • The services will meet your specific needs or expectations,
     

  • The Platform will always be available, uninterrupted, or error-free,
     

  • Any advice, content, or materials provided will be suitable for every individual situation.
     

Kiara is not a healthcare provider. The professionals available through the Platform are independent contractors responsible for their own services, qualifications, and compliance with professional standards.

Nothing provided on the Platform should be considered medical, legal, or other professional advice. You are responsible for seeking in-person or specialised professional support where required.

 

9. Modifications, Interruptions, and Termination


We may, at our discretion, modify, suspend, or discontinue any part of the Platform or services, whether temporarily or permanently, with or without notice. You agree that we shall not be liable for any modification, suspension, or discontinuation of the Platform.

We may also update these Terms from time to time. Updated Terms will be posted on the Platform, and your continued use of the services after changes take effect will constitute acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Platform.

We reserve the right to terminate or restrict your account if we believe you have violated these Terms or engaged in misuse of the Platform.

​

10. Governing Law and Jurisdiction


This Agreement and any dispute or claim arising out of or in connection with it shall be governed by and construed in accordance with the laws of England and Wales.

You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (whether contractual or non-contractual) arising out of or in connection with this Agreement or its subject matter.

Nothing in these Terms affects your statutory rights as a consumer under the applicable laws of the country in which you live.

 

11. Complaints and Dispute Resolution


We are committed to providing a fair and transparent process for handling complaints.

​

  • If you have a concern or complaint about the Platform, services, or a Provider, you should first contact us at kiaracarespace@gmail.com or contact@karolxtudios.com.
     

  • We aim to acknowledge all complaints within 7 working days and to resolve them within a reasonable timeframe.
     

  • If a dispute cannot be resolved informally, you may refer the matter to the appropriate consumer protection authority in your jurisdiction. UK customers may contact Citizens Advice or the Competition and Markets Authority (CMA) for guidance.

​

12. Contact Information


For questions, enquiries, or complaints regarding these Terms or the services provided:

​

 

13. Electronic Communications


By providing your email address or phone number, you consent to receive electronic communications from us relating to your use of the Platform and services, including but not limited to confirmations, reminders, updates, and billing information.

You may opt out of receiving marketing communications at any time by following the unsubscribe instructions in our messages or contacting us directly. However, certain service-related communications (such as billing notices or policy updates) are essential and cannot be opted out of while you continue to use the Platform.

 

14. Force Majeure


We shall not be held responsible for any failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, power outages, internet or telecommunications failures, strikes, government actions, or pandemics. During such events, services may be suspended without liability.

 

15. Severability and Entire Agreement


If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

This Agreement, together with our Privacy Policy, constitutes the entire agreement between you and Karol Xtudios (trading as Kiara) regarding your use of the Platform and services, and supersedes all prior agreements, understandings, or representations.

16. Assignment and Transfer
We may transfer or assign our rights and obligations under this Agreement, in whole or in part, to another organisation or business entity. You may not transfer or assign your rights or obligations under this Agreement without our prior written consent.

 

17. Waiver


Our failure to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. Any waiver must be in writing to be effective.

​

Last Updated: 22/08/2025

By continuing to use the Platform, you confirm that you have read, understood, and agreed to these Terms and Conditions.

bottom of page